Terms and Conditions

By accessing our site, you acknowledge having read these conditions and agree to them, and you agree to be bound by them. If you do not agree to all of the terms, you may not access the website or use any of the services. Read these terms carefully before accessing or using our website or our services, or purchasing any products. Under these conditions, you will find out who we are, how we sell our products and services to you, how you can terminate the purchase contract and what you can do if something goes wrong.

1.    Legal capacity

You represent that you are of legal age (18 years or older) and have the legal authority, right and power to enter into a binding agreement based on these terms, to use the services and to purchase products. If you are under the age of majority, you may only use our services or purchase our products with the consent of your parents or legal guardian.

2.    Description of products and / or services

You must carefully read the description of the products and / or services before placing an order. The description of the products and / or services presents the essential characteristics. These descriptions are designed to provide you with the most complete information possible on these products, without being exhaustive. photographs, drawings and descriptions of products and / or services are provided for information only and are not binding on us.

We invite you to refer to the information and instructions for use that appear on the packaging, labels and accompanying documents. We cannot be held responsible for any damage resulting from failure to follow these instructions for use of the products and / or services provided on our website.

3.    Purchase of Products

When purchasing a product, it is your responsibility to read the entire list of items before committing to purchase them. You can choose from our selection of products and place the products you intend to buy in a shopping cart by clicking on the corresponding button. The prices we charge are indicated on the site. We reserve the right to change our prices or correct any pricing errors that may inadvertently occur at any time. These changes do not affect the price of products you have purchased before. During payment, you will be presented with a summary of all the products you have placed in your cart. This summary includes the essential characteristics of each product as well as the total price of all products, the ‘’Quickk Tax’’, value added tax (VAT) and shipping costs, as applicable. Any delivery time indicated applies from the receipt of your payment of the purchased price.

4.    Contract approval

By pressing the "Buy" button (or any similar button), you place a binding order to purchase the products advertised at the price and with the shipping costs indicated. To complete the ordering process by clicking on the "Buy" button (or any similar button), you must first accept these conditions as being legally binding for your order by checking the corresponding box.

We will then send you a confirmation of receipt of your order by e-mail or SMS, in which your order will be summarized again and which you can print or save using the corresponding function. Please note that this is an automatic message that only documents the fact that we have received your order. It does not indicate that we accept your order. We reserve the right not to accept your order, the applicable prices and delivery times will be communicated to you before confirming your order.

5.    Coupons, gift cards and other offers

We may from time to time offer coupons, gift cards or discounts and other offers relating to our products. These offers are only valid for the period that may be indicated therein. Offers may not be transferred, modified, sold, traded, reproduced or distributed without our express written permission.

6.    Payment method

QUICKK offers several payment methods on its website, including:

  • MTN Mobile Money
  • Airtel Money
  • VISA Card
  • MasterCard

You can save your preferred payment method for later use. In this case, we will keep your payment details in accordance with the standards applicable in our industry. You can identify your stored card by its last four digits or you can identify your phone number, all you have to do is enter your password and validate the transaction in case you prefer to use MTN Mobile Money or Airtel money.

QUICKK, via its service providers, offers secure payment on its site as well as certain additional measures for each means of payment.

Once your order has been placed, a payment confirmation will be sent to you by email and / or SMS.

7.    Delivery

QUICCK is committed to delivering its products for the moment, only in the city of Pointe-Noire, other horizons could open up in the future. Prices and delivery times vary depending on the type of products ordered, the delivery address and the delivery method chosen.

On delivery, if you notice that you are missing one or more items, please immediately inform QUICKK at one of the addresses given on the site, a delay of 24 hours could be tolerated.

In the event of damage during transport, the protest must be made to the QUICKK transporter by the buyer. QUICKK recommends that you make the report in front of the transporter and together with him, to contact his Management and to make a complaint for a follow-up and an effective solution.

8.    Product warranty

  • If the Product is affected by a hidden defect, you are entitled to act on the basis of the guarantee provided for by law and following of the Civil Code for two years from the discovery of the defect. A hidden defect implies that it renders the product unfit for the use for which it is intended, or that it hinders its use in such a way that you would not have bought it or would have given a lower price if you were aware of the defect. It also implies that you did not know that the defect existed when you purchased the Product.
  • As a consumer, you benefit from the legal guarantee of conformity and following of the Consumer Code. The legal guarantee protects the consumer when he buys a product which does not conform to its description, or which is not suitable for the normally intended use, due to lack of conformity at the time of delivery. You have two years from the delivery of a Product to act on the basis of the legal guarantee of conformity. You can request repair or replacement of the Product. If repair or replacement of the Product is not possible, you can promptly return the Product to us for a full refund. During the 24 months following delivery, you do not have to provide proof of the existence of the alleged defect.

9.    Refund and return policy

You have the right to withdraw without giving any reason for 14 days from receipt of the product or from the date on which you signed the contract for the provision of services.

To exercise your right of withdrawal, you must notify us of your decision by e-mail to: reclamations@quickk.net or contact us by phone call via one of the numbers available on our website within the time limit. If you contact us by e-mail, we will acknowledge receipt of your withdrawal.

You must return the products as soon as possible, in any case within 14 days of notification of your withdrawal. Upon receipt of the product, we will issue a full refund within 72 hours, with the exception of return costs, which will be your responsibility.

However, please note that the following products cannot be returned: Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept return of used products. sanitary ware, cosmetic products, dangerous products or flammable gases or liquids, products that have been used, worn or washed, products damaged by the customer.

To make a return, you must show us a receipt or proof of purchase.

There are certain situations where only a partial refund is granted:

  • Any item that is not in its original condition, that is damaged or has some parts missing for reasons that are not due to an error from us.
  • Any item that is returned more than 14 days after delivery.
  • Books with obvious signs of use.

Once we have received and inspected the returned item(s), we will send you an email or SMS (depending on your preference) to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 72 hours.

10. Product exchange

In certain circumstances, you have the right to exchange your product for a product of the same model but of a different size or color. If you want to exchange an item, please email us at reclamations@quickk.net and we will guide you.

11. Member account

To access and use certain sections and features of our website, you must first register and create an account. You must provide accurate and complete information when creating your member account.

If someone other than yourself accesses your member account and / or any of your settings, they will be able to perform all actions available to you, including making changes to your member account. Therefore, we strongly encourage you to keep your member account login credentials secure. All such activities will be deemed to have taken place in your name and on your behalf, and you will be solely responsible for all activities that take place on your Member Account, whether or not you have specifically authorized them, and for all damages, expenses or losses that may result from these activities. You are responsible for activities carried out on your Member Account in the manner described if you have allowed the use of your Member Account negligently, by not taking the reasonable care to protect your login credentials.

We may terminate or suspend, temporarily or permanently, your access to your member account without incurring our liability, in order to protect ourselves, our website and our services or to protect other users, including if you violate any provision of these Terms or any applicable law or regulation in connection with your use of the website or your Member Account. We may do so without notice if the circumstances require immediate action; in this case, we will notify you as soon as reasonably possible.

In addition, we reserve the right to block / delete your member account without cause, by sending you two weeks’ notice by email, if we terminate our member account program or for any other reason. You can stop using your member account and request its deletion at any time by contacting us.

12. Modification of the Conditions or the services; Interruption

We reserve the right to modify these conditions whenever necessary, at our sole discretion. You should therefore consult them regularly. If we change these terms in a material way, we will notify you that material changes have been made to them. If you keep on using our website or our services after such a change, it will constitute your acceptance of the new terms. If you do not agree to any of these terms or any future version of the terms, do not access or use the website or the services.

We may change the services, stop providing the services or any feature of the services we offer, or create limits for the services. We may terminate or suspend access to the services permanently or temporarily for any reason, without any liability. We will notify you sufficiently in advance if this is possible in the given circumstances and we will reasonably take your legitimate interests into account in any such action.

13. Various

No waiver of a breach or default hereunder may be considered as a waiver of a previous or subsequent breach or default.

The article titles used in these terms are used for convenience only and have no legal substance.

Unless otherwise specified, if any part of these conditions is deemed illegal or unenforceable for any reason whatsoever, it is agreed that this part of these conditions will be deleted, that the other conditions of these conditions will not be affected and that they will remain. in force.

By accepting the conditions, you agree not to contest the probative value of the documents exchanged via the Site, on the basis of their electronic nature. The computerized registers are considered as proof of communications, orders and payments made between us.

Your acceptance of the conditions constitutes a proof agreement.

You may not assign your agreement with us under these Terms, or your rights or obligations hereunder, in whole or in part, without our prior written consent.

These Terms constitute the entire agreement and supersede all previous written or oral agreements between you and us regarding the services and sale of the products.

The provisions of these Terms, which by their nature must survive any action on our part, will survive, including, but not limited to, the provisions relating to indemnities, waivers, disclaimers, limitations of liability and this "Miscellaneous" article.